The SREC (Solar Renewable Energy Credit) customer support team at Sol Systems provides in-house services and assistance to more than 18,000 customers and partners. Our Service Spotlight Series gives our clients the chance to learn more about the individuals that support their SREC payments. Today we chatted with our SREC Customer Support Manager, Aina Lusis.
1. What brought you to Sol Systems?
I came to Sol because I wanted a change of pace and environment. There is a nice balance between work environment and work ethics at Sol Systems. Sol’s great culture stems from open communication with a work hard, play hard mentality. This fosters an incredibly supportive environment with open dialogue and cross team collaboration at the forefront.
2. How have your previous roles prepared you to transition to your current role on the customer service team?
My psychology degree gave me a boarder understanding of how people think, emphasize, and communicate. After college, I put my focus into politics and campaign work, which required me to talk to different constituents about various subject matters, giving me a solid understanding of the person behind the screen as well as the information at hand. In my previous job, I used my background to create positive experiences for customers through communication practice, relationship building, and personability.
3. What motivated you to pursue a career in renewable energy?
I have always been passionate about environmental issues, and when I found Sol, I knew that this opportunity came at the right time. From there, everything fell into place.
4. What processes are you looking to build from at your current position as a customer service manager?
First and foremost, I want to focus on faster communication with customers. This includes testing new procedures and exploring a variety of communication options. At the current moment, my focus is maintaining positive communication and quality customer service in a meaningful way by giving customers accurate information quickly and effectively.
5. Outside of Sol Systems, what do you like to do for fun?
When I am not working, I like to sing and dance and am currently working on a novel. I am also a movie buff. When the weather permits, I enjoy hiking in the mountains or spending time at the beach.