The SREC (Solar Renewable Energy Credit) customer support team at Sol Systems provides in-house services and assistance to more than 18,500 customers and partners. Our Service Spotlight Series gives our clients the chance to learn more about the individuals that support their SREC solutions. Today we chatted with our Customer Service Analyst, Lucas Ludgate.
1. What brought you to Sol Systems?
I knew a couple of people that were working with Sol, and they all spoke very highly of the company. During my interview, everyone that I talked to was extremely passionate and loved the work they were doing. I started in February of this year, and I’ve been really enjoying it.
2. What motivated you to pursue a career in renewable energy?
In college, I majored in Environmental Studies, and I always knew that I wanted to pursue a career in the renewables industry. I wanted to find meaning in my work and be able to create impact. Whether you’re building a solar array or assisting in the payments for solar renewable energy credits, the people at Sol can see the positive attributes of their work.
3. Why do you like working with SRECs specifically?
They’re a great incentive to get people to go solar. Personally, I love to help people and solve problems and my work combines those to make sure people are getting incentives for their decision to switch to renewable energy.
4. What’s your favorite part of working on a customer service team?
I love it when there is a tricky situation and either myself or my team can turn it around, resolve the issue, and make the customer happy. It’s also nice knowing that the work that I do helps our clients regain faith in the company.
5. Outside of Sol Systems, what do you like to do for fun?
I love to golf. I played golf in college and enjoy getting out on the course with friends. I also love to cook, specifically Italian food. I went to Italy for my honeymoon, and it’s something my wife and I love to do together.