To pay homage to our dedicated customer service team at Sol Systems, we are launching our Service Spotlight Series! This interview series will provide the opportunity for our customers and partners to get to know their customer service representatives and learn about what goes into serving our 15,000 customers each day. Our series continues with Javier Chacon, an SREC Customer Operations Analyst at Sol Systems.
1.What motivated you to pursue a career in renewable energy?
I started my studies at UNC’s Kenan–Flagler Business School. I took basic business courses focused on an array of topics, topics that did not attract me that much. I’ve always been interested in mission-driven classes and as I continued my studies; I took sustainability courses and a capstone class with someone at the university who was in the environmental space. This sparked my interest because I could apply my business school skills and make connections for my professional development. From that moment on, I knew that I wanted to be in renewables space where I could apply the work and skills fostered from my college experiences.
2. How have your previous roles prepared you to transition to your current role on the SREC team?
The previous experiences I gained with school and internships were diverse and data-oriented. In my current role, I work with our databases to visualize and make data accessible in ways that will help the SREC team develop insights into our operations, see trends within our data, and track our progress to our goals. The diversity of my past experiences has helped me work well in a team and company where I get the opportunity to wear a lot of different hats and take on a wide array of responsibilities. A lot of the work I do requires me to be very detailed-oriented, which has been very useful in helping me stay accountable and organized for every aspect of my job.
3. What’s your favorite part of working on a customer service team?
My team. Working in this job requires a huge amount of information to make the machine run smoothly. You are really connected with the task of working and working together as a team. The culture is very caring and that is constantly communicated. We encourage each other to step into roles when others need help. We are always there for each other because we care, so it fosters a positive atmosphere for working.
4. What are some of the highlights of your time so far at Sol Systems?
I have two distinct highlights of my time at Sol so far. One being an SREC team building activity at Pinstripes where I was able to talk, hang out, and meet everyone. It was a great team bonding experience. The other highlight is having my article about Investing in equitable access to solar energy for Hispanic communities published by PV Magazine I never knew I could contribute to my community in that way and Sol Systems supported me throughout the entire process. I feel so grateful for this opportunity – it is really exciting.
5. Outside of Sol Systems, what do you like to do for fun?
I love doing anything outdoors, especially back-country backpacking. I am also very passionate about music and visual art. I also enjoy dancing! I grew up dancing all kinds of Latin dances with my family and was on a team in college that focused on Salsa, Bachata, and Rueda. These three things take up a good majority of my time.
ABOUT SOL SYSTEMS
Sol Systems is a leading national solar energy firm with an established reputation for integrity and reliability across its development, infrastructure and environmental commodity businesses. To date, Sol has developed and/or financed over 850 MW of solar projects valued at more than $1 billion for Fortune 100 companies, municipalities, counties, utilities, universities and schools. The company also actively shapes and trades in environmental commodity and electricity markets throughout the United States. The company was founded in 2008, is based in Washington D.C, and is led by its founder. Sol Systems works with its team, partners, and clients to create a more sustainable future we can all believe in. For more information: www.solsystems.com