To pay homage to our dedicated customer service team at Sol Systems, we are launching our Service Spotlight Series! This interview series will provide the opportunity for our customers and partners to get to know their customer service representatives and learn about what goes into serving our 16,000 customers each day. Our series continues with Isla Kennedy, an SREC Customer Operations Analyst at Sol Systems.
1.What brought you to Sol Systems?
I completed my Master’s in Public Administration (MPA) in Energy, Technology, and Climate Policy from University College London (UCL), which focused on the intersection of engineering and technical policy solutions around clean energy. This deepened my interest in energy and decarbonization and technical solutions related to climate policy.
My passion for clean energy policy inspired me to become a member of the Clean Energy Leadership Institute (CELI). I learned about Sol Systems through CELI’s emPOWER20 conference and immediately gravitated towards the comprehensive work that was being done in renewables and the inspiring people who are a part of it who seemed to identify so strongly with their work and concrete impact it has for the future of the planet.
2. What sparked your interest in renewable energy?
Through my degrees and previous experience, I knew that I wanted to do work that intersects with my personal convictions around the environment and find the best solutions to decarbonize and electrify everything as much as possible to dramatically lower emissions.
3. Why do you like working in SRECs specifically?
I am super passionate about clean energy policy and the potential it has to shape meaningful change around mitigating the climate crisis. Because SRECs are directly affected by policy and renewable portfolio standards (RPS) in each state market, figuring out how the emphasis of tangible action creates progress makes my job feel very fulfilling.
4. What’s your favorite part of working on a customer service team?
I enjoy being able to work directly with customers and evaluate different situations across the team’s platforms to find the right answer. It gives me a sense pride and initiative knowing that I’m helping someone through the work I am doing by actively supporting incentives to expand solar adoption. I also work with a great and supportive team that is always looking to collaborate.
5. Outside of Sol Systems, what do you like to do for fun?
I love traveling and exploring new places through culture and food. I also love hiking and finding scenic views at great elevations, biking along trails, rock climbing, gardening, and photography. I have figure skated ever since I was 4 years old, and surf whenever I get a chance to visit the ocean.