The SREC (Solar Renewable Energy Credit) customer support team at Sol Systems provides in-house services and assistance to more than 18,500 customers and partners. Our Service Spotlight Series gives our clients the chance to learn more about the individuals that support their SREC solutions. Today we chatted with our Customer Service Analyst, Francisco Alvarez.
1. What brought you to Sol Systems?
I started only three months ago in March, but Sol had been on my radar for a while. I had met several current employees and some Sol alums, and they were all forward thinkers that spoke highly of the culture at Sol. I liked that Sol was working towards a decarbonized grid, something that I’m very passionate about as well, so I started eyeing roles in the customer operations team. Then, luckily, the stars aligned, and I was offered a position earlier this year.
2. Why do you like working with SRECs specifically?
I like telling my clients, “You will never get a bill from us, you will only get checks.” Our work with SRECs helps accelerate the adoption of clean energy and generates interest in growing the broader market. They’re a really great way to make the transition to renewables even more appealing, especially with our help.
3. What’s your favorite part of working on a customer service team?
It’s getting customers unstuck. One of Sol’s important values is that we take the complicated process of signing up for SRECs off the customer’s shoulders and we do it ourselves. My job is to piece together a map of those dots and get them unstuck along the way. The end goal should always be to make the process as seamless as possible for the customer.
4. Outside of Sol Systems, what do you like to do for fun?
I’m a long-distance runner and I’m usually either training for upcoming races or running in track meets. I’m a big theater fan, and I really enjoy the local D.C. shows, especially when I bring friends along.