Last updated: September 15, 2023 

Sol Systems, LLC (“Sol Systems”) respects your privacy. This Privacy Policy explains how Sol Systems collects and uses your personal information.  

This Privacy Policy describes how we collect, use, and disclose your personal Information and how to exercise any rights you may have with respect to this information.  It governs information we collect through our websites, interactive services, email programs and mobile device applications (collectively, the “Websites” or “Sites”) and information we collect from you or third parties through any other means to provide our services or perform other business activities (collectively, “Services”). 

Please read this Privacy Policy, which is part of our General Terms and Conditions, before using our Websites and/or Services.  By accessing or using our Websites and/or Services, you agree to our use of your Personal Information consistent with the Terms and this Privacy Policy, as they may be amended from time to time, subject to your rights described below. 

Personal Information We Collect. 

Sol Systems collects this information in a number of ways: 

  • Information You Give Us. We may ask for your contact information when you use our Website or Services, through our marketing efforts, or when you correspond with us to obtain a quote or request a Service: 
  • Account data, such as your first and last name, email address, physical address, phone number, and username and password that you provide when establishing an online account with us. 
  • Third party service account data, such as the username and password, account number, usage / billing data, payment history, account history, program participation data, utility usage data, and other data associated with your other accounts that you instruct us to connect to the Service, such as your utility account. 
  • Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise. In some of our emails to you, we may use a “click-through URL.” We track click-through(s) to help us determine your interest in particular topics/services/products and measure the effectiveness of our customer communications. 
  • Payment and transactional data needed to complete your orders on or through the Service (including name, payment card information, bank account number, billing information, and your purchase history. 
  • Research data that you provide when you agree to participate in our surveys, promotions, or contents, such as your survey responses.   
  • Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.   
  • Other information not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection. 
  • Information We Obtain from Other Sources. We may combine personal information we receive from you with personal information we obtain from other sources, such as: 
  • Data providers, such as information services and data licensors. 
  • Public sources, such as social media platforms. 
  • Marketing partners, such as companies that have entered into joint marketing relationships with us. 
  • Information Automatically Collected. We, our service providers, and our business partners may automatically log information about you and your computer or mobile device. For example, when visiting our website, we log your computer or mobile device operating system type, browser type, browser language, pages you viewed, how long you spent on a page, access times, IP address, the website you visited before browsing to our website and information about your use of and actions on our website. We maintain a log file of all actions that are initiated or facilitated using our website, to capture, record and store data concerning the transaction. 
  • Cookies and similar technologies. We may log information using “cookies.” Cookies are small data files stored on your hard drive or device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website. This type of information is collected to make the website more useful to you and to tailor the experience with us to meet your special interests and needs. 

How We Use Your Personal Information 

Sol Systems collects and uses information about you to provide and deliver its Services that you request, to operate its Website, improve our Services and our business, communicate with you about the Services, provide support, and to inform you about upcoming changes or improvements or new product or service updates. In addition, Sol Systems collects and uses information about you in order to register your solar energy system with the appropriate state regulatory agencies, and to comply with legal requirements. 

We may also use your personal information to: 

  • Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities; 
  • Protect our, your, or others’ rights, privacy, safety, or property (including by making or defending legal claims); 
  • Audit our internal processes for compliance with legal and contractual requirements and internal policies; 
  • Enforce the terms and conditions that govern the Services; and 
  • Prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity thefts. 

How We Share Your Personal Information 

Sol Systems does not disclose personal information about you to any third party outside of Sol Systems unless one of the following applies: 

  • We may share your personal information when we have your consent to do so or when you direct us to do so. 
  • We may share your personal information with companies and individuals that provide services on our behalf or help us operate our business, Website, or Services. 
  • We may share your personal information with the appropriate state regulatory agencies that require such information for the purposes of registering your solar system to produce SRECs. 
  • We may share your personal information in certain circumstances where we have a good faith belief that the disclosure of the information is reasonably necessary for the following: 
  • To comply with applicable laws, and to respond to lawful subpoenas or legal processes. 
  • To protect the rights and property of Sol Systems, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use. 
  • To respond to an emergency. This includes protecting the safety of our employees and agents, our customers, or any person. 
  • We may share your personal information when we do a business deal or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding. 
  • We may share your personal information about you with those who need it to do work for us. 
  • We may share your personal information with professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us. 
  • We may also share aggregated and/or “anonymized” data with our partners to illustrate Access or trends or for their own uses. 

Your Choices 

You have the following choices with respect to your personal information: 

Access: If you have a registered for a Service account, you may review and update certain account information by logging into the account. 

Opt-Out of Marketing Communications: You may opt out of marketing emails by following the opt-out or unsubscribe instructions at the bottom of the email.  You may continue to receive service-related and other non-marketing communications. 

Cookies: Most browser settings let you delete and reject cookies placed by websites. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, you may not be able to use all functionality of the Service and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit 

How We Protect Your Personal Information 

Sol Systems takes reasonable precautions to safeguard the security of your information using industry-standard physical, electronic, and managerial procedures. Sol Systems collects and stores information about you in a safe and secure database. We strive to follow industry standard practices for managing and securing electronic data, and we comply with all applicable federal and state regulations. 

Sol Systems also limits access to information about you to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations. 

Our Commitment to Your Privacy 

Your privacy is important to us. Although Sol Systems’ website contains links to other sites, Sol Systems is not responsible for the privacy practices of other companies or individuals, or of other sites that are linked from our website. We encourage you to learn about the privacy policies of those companies and individuals. 

International Data Transfer 

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country. 


The Service is not intended for use by children under 16 years of age. If we learn that we have collected personal information through the Service from a child under 16 without the consent of the child’s parent or guardian as required by law, we will delete it. 

California Shine the Light Law 

Under California’s Shine the Light law (California Civil Code Section 1798.83), California residents may ask companies with whom they have formed a business relationship primarily for personal, family or household purposes to provide the names of third parties to which they have disclosed certain personal information (as defined under the Shine the Light law) during the preceding calendar year for their own direct marketing purposes and the categories of personal information disclosed. You may send us requests for this information to In your request, you must include the statement “Shine the Light Request,” and provide your first and last name and mailing address and certify that you are a California resident. We reserve the right to require additional information to confirm your identity and California residency. Please note that we will not accept requests via telephone, mail, or facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information. 

Do Not Track 

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit 

Contact Information 

We welcome your comments or questions about this Privacy Policy. If you have questions regarding Sol Systems’ Privacy Policy, please contact us at Additionally, you may make your request by writing to Sol Systems at 1101 Connecticut Ave NW, Second floor, Washington, DC 20036 USA. 

Changes to this privacy policy 

We may change this Privacy Policy. If we make any changes, we will post an updated privacy policy on this webpage and change the Last Updated date stated above.